The questions contractors ask us most often. If yours isn't here, send us a message on WhatsApp.
Getting started
How soon can we start using it?
The same day. Create your account, print the QR stickers from the app and put them on during your next service round. There's nothing to import and no onboarding call.
Do I have to add all my units first?
No. Add each AC the first time a technician scans its sticker. Your records build up as you work, so most contractors have every unit in the system within one service cycle.
We already keep records in a register or Excel. What happens to those?
Keep using them for as long as you like. If you have a spreadsheet of units, send it to us and we'll help you bring it in.
Technicians and daily use
Do my technicians need training?
No. There's no app to download. You add each technician with their phone number and a PIN. They point the phone camera at the sticker, see the unit's history and tick off the work they did.
What happens when a technician leaves?
Switch them off in your account and their access stops straight away. Every record they entered stays with your business.
Can two technicians work at the same site?
Yes. Each service log belongs to one AC, so your team can work in the same building at the same time.
Is there a limit on technicians?
No. Add as many as you need.
Stickers
Where do the stickers come from?
You print them from the app, one label at a time or a full sheet as a PDF. Each sticker has its own unit ID. You can put them on first and add the AC details later.
What should I print them on?
Any good sticker paper will do. For units exposed to sun and heat, waterproof vinyl labels last much longer. Place the sticker on the indoor unit, where it stays clean and easy to reach.
What if a sticker gets damaged?
Open the unit in the app and print its QR again. It's the same code, so the service history carries on as before.
Can a customer scan the sticker?
Yes. They see your business name, your logo and buttons to call or WhatsApp you. Service history and other customers' details are only visible to you and your technicians.
Data and privacy
If I stop using CoolnTrack, do I keep my data?
Yes, it's yours. Download your units and each customer's service history as a spreadsheet at any time, including when you leave. There's no exit fee.
Is my data secure?
Yes. Your records are stored securely in the cloud, every connection is encrypted, and each business's data is kept separate. You can reach them from any phone or computer, any time. You'll find more detail in our Privacy Policy.
Will you contact my customers?
No. We never market to your customers, and we never sell or share your customer list.
Plans and support
Is it really free?
Yes. It's free for up to 50 ACs with every feature included, and no card is needed. It doesn't expire.
I look after more than 50 ACs. What then?
Get in touch and we'll put together a plan for your business, with setup help and direct support.
Is there a contract or setup fee?
No. There's nothing to sign and nothing to pay to get started.
Still have a question?
Message us on WhatsApp or email [email protected]. We can help with setup, larger plans and anything else you need.