Terms & Conditions

1. Agreeing to these terms

These terms are an agreement between you (the contractor or business using CoolnTrack) and LEGAL ENTITY NAME. By creating an account or using the service you accept them. If you are accepting on behalf of a business, you confirm you are authorised to do so.

2. What the service is

CoolnTrack is a tool for recording air-conditioner service history. It provides QR identifiers for individual units, a way for technicians to view and log service against those units, reports to your customers, and reminders about contract renewal dates.

It is a record-keeping tool. It does not inspect equipment, verify that work was carried out, or certify the condition or safety of any unit. Those remain entirely your responsibility as the contractor.

3. Your account

• Give accurate details when you register, and keep them current.
• You are responsible for everything done under your account, including by your technicians.
• Keep credentials secure and tell us promptly if you think someone else has access.
• You must be at least 18 and legally able to enter into a contract.

4. Acceptable use

You agree not to:

• Use the service unlawfully, or to store data you have no right to hold.
• Enter a customer's personal details without a proper basis for doing so.
• Resell or white-label the service without our written agreement.
• Attempt to breach, probe or overload our systems, or scrape them by automated means.
• Copy, reverse-engineer or attempt to derive our source code.
• Falsify service records, including recording work that was not performed.

5. Your data

You own your data. Units, service records, customers and reports created in your account belong to you. We claim no ownership of them.

You grant us only the permission needed to run the service: to store, process, back up and display that data, and to send the messages you instruct us to send.

You can export everything to a spreadsheet at any time, at no cost, and that remains true while you are cancelling. How we handle personal data is set out in our Privacy Policy.

6. Plans and fees

• Accounts with up to 50 units are free, with no time limit.
• For more than 50 units, contact us. Any paid plan, its price and its terms will be agreed with you in writing before you are charged anything.
• We will give you at least 30 days' notice before changing what the free plan includes.

7. Cancelling

There is no lock-in. You can stop using the service and close your account at any time. If you are on a paid plan, cancellation and refunds follow the terms agreed with you for that plan.

8. Stickers and printed material

QR stickers supplied by us remain readable only if applied and cared for as instructed. Replacements for damaged, removed or weathered stickers may be chargeable. You are responsible for applying stickers to the correct unit — an incorrectly applied sticker produces an incorrect service history.

9. Availability

We work to keep the service available and reliable, but we do not guarantee uninterrupted access. Maintenance, third-party failures and issues outside our control can cause downtime. Where planned maintenance is likely to affect you, we will give notice in advance.

The service is provided on an "as is" basis, without warranties beyond those that cannot be excluded under Indian law.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data where you had the ability to export that data and did not.

Our total liability in connection with the service is limited to the fees you paid us in the NN months before the claim arose.

Nothing here limits liability for fraud, or for anything that cannot lawfully be limited.

11. Suspension and termination

We may suspend or close an account that breaches these terms, that has unpaid fees after reminders, or where required by law. Except in serious cases, we will give you notice and a chance to put it right. On closure you keep the right to export your data for NN days.

12. Governing law

These terms are governed by the laws of India. The courts at CITY, STATE have exclusive jurisdiction over any dispute. We would rather resolve things by talking first — please contact us before starting a formal process.